Desperate times require desperate measures. In our delivery service, we face hundreds of challenges, especially in winter. That’s why we move forward with the philosophy that our customers should never be deprived of the best service we can provide. There will be severe weather when we deliver your packages. There will be extreme conditions while delivering your packages. These are only a few of the hundreds of situations we face while offering service to our customers.
Extreme winter conditions:
The winter season lasts from November to February in Nepal. NCM delivers in every geography, from the
mountain region of Nepal to the Terai. We need to deliver in conditions of negative or freezing temperatures.
There will be short days and longer nights. So, we prepare our delivery heroes with all the required equipment and instruments to take care of our customers’ packages.
We progress through the difficulties.
Nepal has a unique geographic feature. We can experience a completely different climate in just a few kilometers. We may observe a completely different climate condition as we move our customers’ destinations. So, we prepare in advance for the possible disruption that we may face in our journey. For that, our network of 216 branches will guide our every step. What’s more, our customers will always be updated with their package status information through the portal and mobile application. NCM offers the best customer care service through our branches, which you can find in your neighborhood and locality. Our customers are never far from us, as we reach them in every location possible.
NCM is always ready for delivery in the winter.
We reach our customers via a variety of modes of transportation. In areas where there is no direct road connection, we go to those places by air. Winter brings foggy weather and a heavy climate. Many fights get canceled regularly due to bad weather and low visibility. This may lead to a delay in delivery and a worrisome customer. Here, we fully take responsibility for our customers’ packages and provide regular live updates about their package locations. We will always be in touch with our customers through different communication mediums.
Extreme winter conditions require extra care for packages. We take extra care during the period of loading by keeping extra covers on the packages in our delivery vehicle. We load the packages properly and safely in the correct order. We take equal care of the packages before they reach our customers.
Leaving the package outside may damage the package. So, our delivery personnel will stay until the package is in our customer’s hands.
Due to the impacts of external factors, we face uncertainties every day. We may start with a fine morning but may encounter bad weather on road. Delivery in the winter requires extra care for packages and extra preparation for delivery personnel and delivery vehicles used to deliver packages. NCM takes extra precautions before moving customer packages and pays extra attention to tiny problems. Along with the safety of the packages, we communicate with the customer to stay updated with their package information.
Finally, Learn more about NCM in our news & media section.
Contact us :